FAQ

These answers cover the usual questions from checkout through delivery and after-sales support.

When will my order ship?

Preparation normally takes 1–2 business days after successful payment authorization. Standard carrier transit after dispatch is estimated at 4–6 business days; weekends and applicable holidays are excluded.

Can I return a non-defective item?

Yes. New, unused merchandise in original condition can be requested for return within 30 calendar days after delivery, including for a change of mind, preference, or chosen option.

What if the product is damaged or incorrect?

Defective, damaged, wrong, incomplete, or materially misdescribed products may be reported with the order details and supporting photos or video.

Are exchanges offered?

Yes, subject to approval and replacement availability. See the Refund Policy.

How do mailed returns work?

Obtain approval before sending the product. A free prepaid return label is included in the package for an eligible return, and no restocking fee applies. Ask for help if the label is missing.

When is a refund initiated?

We process and initiate an approved refund to the original payment method within 10 days. Financial institutions may take longer to display it.

How do payment, tracking, and privacy work?

Checkout displays supported card options. Tracking is provided when available. Review the Payment Policy and Privacy Policy, or use Contact Us for assistance.